Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ElectricWheelz.com.

15 to 30 DAY RETURN POLICY (Satisfaction Guarantee) 

If during the first 15 days you choose to return merchandise purchased from www.ElectricWheelz.com for a refund, please review the terms and conditions below.

 If 15 days have gone by, we will not be able to offer you a refund.

Also it policy varies from Brand to Brand. Therefore read the return policy before purchase for brand you wish to make a purchase.

In Prodecotech Bikes, return on your purchase is available for a period of 30 days from the date of your purchase. 

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

At the discretion of Electric Wheelz, a restocking fee of 10 to 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

• Contact Tech Support at this link https://electricwheelz.com/pages/contact-us or feel free to write at returns@electricwheelz.com to obtain an RMA number.

Limited Warranty Details

What is covered & what is not covered:

1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at discretion and after careful consideration, we may arrange to have the item picked up and returned for free replacement. We will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. 

2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping. 

3. During your applicable warranty period: Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. It may require certain parts to be returned to us before replacing those parts. Shipping costs back to us must be paid for by the end user / customer. Call tags will never be issued.

EMOJO ’s Return Policy allows you to return your electric bicycle within 7 days from the date received for a refund or an exchange.
Contact EMOJO for a Return and Exchange Authorization (REA) Form at returns@ElectricWheelz.com Once REA is issued, we will email you a REA number with return instructions. You must have the REA number on the form when shipping back the bike.
Return Shipping Charge
a.If the unit was purchased with a free shipping promotion, customer will be responsible for return shipping charges.
b. If the bike is returned, EMOJO will issue a return shipping label. Previous shipping charges will be refunded.
c. The returned unit must be in a like-new condition, include all original packing, accessories and documentation. Any shipping damages during the return may incur a deduction from the total refund. The customer will be responsible for any damages during the return resulting in a deduction in your refund.
d. Returned units are subject to $100 restocking and inspection fee.
e. After we receive, inspect and process the returned bike, a refund will be issued in approximately 2-4 weeks.

E Wheels Return Policy

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at orders@electricwheelz.com Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Returning an Item

Standard Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address: 

   EWheels

   RETURNS DEPARTMENT

   750 E. Covey Lane, Suite 135

   Phoenix, AZ 85024

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

8. Credit for gift returns will be issued to the original purchaser.

​​

To contact our Customer Service Department, please email orders@electricwheelz.com

​Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

4. Contact a Customer Service Specialist at  orders@electricwheelz.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at orders@electricwheelz.com

BEST PRACTICE:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@ElectricWheelz.com

REMINDER:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Customer is responsible for returning merchandise at their own expense.

Happy Buying and Happy Riding.

We assure our best service as always.